Frequently asked questions
How do i cancel my subscription?
You can cancel your subscription by logging in and clicking on the My Account tab. Your subscription will remain active until the end of the term and will not auto renew.
What are the System Requirements?
VideoLinkwell is a Mac OS X application and will work with Mac OS X 10.7 Mountain Lion, Mac OS X 10.9 Marvericks and Mac OS X 10.10 Yosemite.
An internet connection is required to use Videolinkwell.
For video capture the internal FaceTime Camera can be used. Compatible External FireWire cameras or USB cameras may also be used.
Where is my video stored?
It’s your video so it is captured first to your Mac. If you want to share it with another user you upload it to our server. When you share it with another user they download it on to their Mac to provide feedback.
How many projects can I have?
First on your own Mac the number of projects is limited only by the amount of hard disk space you have. On the cloud the number of projects you can store their concurrently have depends on the package you purchased. With a Standard package you can have 6 projects in the cloud at a time. When you are done sharing a project for assessment you can remove it from the cloud freeing up the space for another project. There is a limit on the number of GB you can have stored in the cloud and download. See Pricing page for more information.
How much storage space and downloads am I allowed for cloud projects?
You get 1 GB of storage space for each project in your package, so with the Standard package of 6 projects you would get 6 GB of video. There is also a limit on the amount of downloads of the project by you or people you shared your projects with. The limit is 4 GB of downloads times the number of projects included your package so with the standard package you would get 24 GB of downloads. See the pricing page for more details.